Shipping Policy
FREE ( SANTA ) EXPRESS SHIPPING PROMOTION
We know that Christmas shopping can be stressful. To make things a little easier, we'll be offering FREE tracked shipping on all Domestic and International orders between December 15th 2021 and January 10th 2022.
Please note that for international orders, we cannot guarantee that your parcel will be delivered on time for Christmas anymore. However, if you do choose to order through us, we offer you free tracked shipping, so you know exactly where you parcel is and when it is due to arrive.
DOMESTIC
| Shipping Method | Shipping Time | Last Christmas Order | Price |
| Royal Mail Tracked 24 | 1 - 2 days | Wed. 22nd Dec. by 1pm | Free |
| DHL Domestic Express | Next Working Day by 6pm | Thurs. 23rd December by 1pm | £9.95 - £12.95 |
WESTERN EUROPE
| Shipping Method | Shipping Time | Last Christmas Order | Price |
| Royal Mail International Tracked | 3 - 4 days | Mon. 13th Dec. by 1pm | Free |
| DHL European Express | 2 - 3 days | Mon. 23rd Dec. by 1pm | £9.95 - £12.95 |
REST OF WORLD
| Shipping Method | Shipping Time | Last Christmas Order | Price |
| Royal Mail International Tracked | 5 - 7 days | Mon. 13th Dec. by 1pm | Free |
|
DHL Worldwide Express
|
2 - 3 days | Mon. 23rd Dec. by 1pm | £9.95 - £12.95 |
Free UK Shipping on Orders Over £20 Promotion
If your cart value is above £20 and you select a UK shipping destination during checkout you will be offered a Free shipping method.
Note: Products that cannot be shipped via Royal Mail Services are excluded from this offer. This includes all products containing hazardours materials including but not limited to Power Banks.
| Shipping Methods Offered | Condition | Price |
| Free - Royal Mail 48 ( 2 - 3 days ) | £20 to £59.99 | Free |
| Free - Royal Mail Tracked 24 ( 1 - 2 days ) | £60 and above | Free |
COVID-19 Impact
UK Domestic Orders
We are working hard to stick to our usual delivery times, but due to the current situation with Covid-19 requiring additional health and safety measures from our staff, Royal Mail and DHL delivery services, you may experience slight delays with your order.
( updated 04.01.21 )
Royal Mail International Incident Bulletin
We're working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing. The number of countries we can access is changing daily.
( updated 29.12.20 )
Suspended European Destinations
Royal Mail and Parcelforce services to Europe have been reopened and are now fully operational. For items posted today (29.12.20), customers should expect a delay up to 2 working days for some countries.
Suspended International Destinations
| Haiti | Nicaragua | Turkmenistan |
| Ukraine | Venezuela |
Alternative Shipping Method (DHL Express)
Where Royal Mail has suspended shipping, we offer DHL shipping to all countries via Airmail. DHL Express delivery services will be available for European mainland and International orders.
Please be advised that due to increased demand on DHL shipping services, your delivery time may be extended by an additional 2-3, or 3-5 days. You will, however, have full tracking of your parcel.
We are happy to offer DHL Express services at a reduced cost to all affected customers and free on all orders over £100 in value.
This offer is only available to shipping destinations where Royal Mail Services have been suspended.
| Replacement European Shipping Service | Condition | Price |
| Tracked - DHL European Express ( 5 - 10 days ) | £5 to £19.99 | £12.95 |
| Tracked - DHL European Express ( 5 - 10 days ) | £20 to £99.99 | £9.95 |
| Tracked - DHL European Express ( 5 - 10 days ) | £100 and above | Free |
| Replacement Worldwide Shipping Service | Condition | Price |
| Tracked - DHL Worldwide Express ( 5 - 10 days ) | £10 to £29.99 | £15.95 |
| Tracked - DHL Worldwide Express ( 5 - 10 days ) | £30 to £99.99 | £12.95 |
| Tracked - DHL Worldwide Express ( 5 - 10 days ) | £100 and above | Free |
Handling Time
Orders are processed and shipped out on working days only (Monday through Friday, excluding bank holidays). We try our very best to send all products within 2 working days and we will notify you by email when your order is on its way to you.
What delivery options do you offer?
At Proporta we offer a speedy and efficient service that is easy to use. All you need to do is choose what you want, where you want it and we’ll take it from there. We take responsibility for making sure that your product/s are delivered to you safely, and are experienced in delivering them quickly to any address you tell us to – be it for business or pleasure.
UK Domestic Orders
For delivery purposes, we consider the following countries to be included in our definition of the UK: England, Northern Ireland, Scotland, Wales, outlying islands and all BFPO addresses.
All items delivered to a UK address will be sent using the Royal Mail postal service (for just £1.95). Delivery would be free if your order is over £20.00
This takes between 2-3 working days from the time of dispatch, although we usually find it takes less. We can also send your order by Express Shipping (Royal Mail 1st) if you’d prefer, which only costs, £2.95.
The United States of America and Canada
Ordering from the US? All items delivered to US or Canadian addresses will be delivered using the British Royal Mail and the US Postal Service or Canada Post (whichever service applies to your area) . We deliver thousands of parcels to the USA and Canada and have found this method to be two of our favourite things - both reliable and economical.
Delivery to the USA or Canada usually takes between 7-10 working days, so we ask that you please allow for this handling time when placing your order. However at busy times of the year such as Christmas, or where delivery is made to a remote place, the big wigs at the postal services suggest that you may need to allow a little extra time so please be aware of this when placing your order.
Western Europe
In Western Europe, please allow for 3-5 working days between your products leaving our arms and landing in yours, although delivery is usually quicker than this. Products delivered to addresses in Western Europe will be sent via Airmail and costs just €2.99 per order.
So that we’re clear, the following countries are included in our definition of Western Europe: Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Ireland (Republic of), Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Vatican City State (Holy See), Gibraltar, Greece, Greenland, San Marino.
Rest of the world
In terms of shipping and delivery, by the “Rest of the World” we mean any country where the delivery destination isn’t included in the lists above for Western Europe, USA and Canada or the United Kingdom. All packages sent to addresses in the “Rest of the World” will be sent via Airmail for a price of just £3.99/€4.95/$6.99 per order. Please allow 7-10 working days from the time of dispatch for your lovely products to arrive.
Express Tracked Shipping
Express Tracked is a tracked service which is only £4.95
You'll have your order with you in 1-2 working days and you can track it all the way.
Next working day delivery (UK only)
If you can’t wait to get your hands on your order we also offer two next working day delivery options within the UK, for an additional charge - Next Day before 9am (£14.95 inc. VAT), and Next Day guaranteed before 1pm (£8.95 inc. VAT). Simply specify your delivery preference during the order process, but please be aware that your order must be placed before 1.00pm to take advantage of this speedy service.
If placed after 1.00pm on a Friday, we will dispatch your order on Monday for delivery on Tuesday. If Monday just so happens to be a public holiday, we’ll dispatch your order on Tuesday. Regrettably, Next Working Day delivery options are not available for delivery addresses to Northern Ireland (we think it’s something to do with the Postie not being able to swim fast enough).
Proporta will not be culpable for any delays or strikes held on Royal Mail's behalf. If such an occurance arises the best we can offer is a refund for the extra shipping charge, resulting in you only paying the standard worldwide shipping charge.
Premium Tracked & Signed (DHL)
Our Premium Shipping is carried via a UPS tracked door-to-door service. This takes 2 working days and you can track your order via http://www.ups.com/tracking/tracking.html
Available: Germany, US, Japan, Canada
* Please note: that prices may vary, depending on destination country.
Can my order be sent tracked?
All of our orders are sent by standard mail worldwide with air mail chosen if required. However, if you would like your order to be tracked we will happily arrange for it to be sent via other recorded means. You can select the option of delivery you would like at the checkout.
Can I decide when my order is delivered?
If you’ve chosen a DHL service, then these include their On Demand Delivery (ODD) service, allowing you to have full control over your delivery. If you are out when a Royal Mail delivery is attempted a card will be left for you to either re-arrange or collect your items. DHL Express customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options including;
Reschedule for another day
Leave with a neighbour
Leave in a safe place
Deliver to a DHL Service Point (45,000 locations worldwide)
Deliver to an alternate address
Hold until you return from vacation
Where is my order?
To check the status of your most recent order, simply login to Proporta’s website and click on the Where's my order? page. This is the easiest and fastest way to get the most current information regarding your order.
All Proporta orders are dispatched from the UK.
If your order has been dispatched please see our Delivery options and charges section for our estimated delivery times. Although usually accurate, these shipping times are approximate so delivery may sometimes take a little longer than expected. We like to ask you to please wait at least five working days beyond your expected delivery date before contacting us, in case your products have been caught up along the way with the shipping service.
Will I incur any tax or duty fees?
When ordering goods from Proporta for delivery outsite of the United Kingdom, you may be subject to import duties and taxes. These are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. We are sorry, but we have no control over these and cannot predict what they may be.
Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Proporta, you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.
Delivery rules and restrictions
We work our socks off to get your order out to you as quickly as possible. Orders are processed and shipped out on working days (Monday through Friday, excluding bank holidays). We will send all products the same day the order is received, for orders received prior to 3pm that day. We will notify you by email when your order has been sent out to you. For orders received after the 3pm cut-off, they will be processed and dispatched the next working day.
When you purchase a product from Proporta, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock.
If your order has not arrived after the estimated delivery times, please contact our Customer Services team via hello@proporta.com and we will do our best to investigate the matter.